Fix install and download problems

When you finish, PoppyDisk is installed, or you know exactly what to retry and when.

The download is unavailable

The download link answers No published release is available right now. instead of a file.

PoppyDisk's website looks up the latest release at the moment you download, and refuses to hand out anything if it cannot confirm the right file. It never serves a mismatched installer instead.

Wait a few minutes and try the link again: poppydisk.com/download/windows.
If it still fails after an hour, write to support@poppydisk.com.

I want the MSI instead of the setup program

The default download is the setup program, PoppyDisk_<version>_x64-setup.exe. The same release is also published as an MSI, PoppyDisk_<version>_x64_en-US.msi, at poppydisk.com/download/windows?format=msi. Both install the same app. See Install PoppyDisk.

The PC is not x64

PoppyDisk is built for 64-bit x64 Windows 11 only. There is no ARM64 build and no 32-bit build, so it cannot be installed on a Windows on ARM PC. See the requirements in Install PoppyDisk.

Windows is not Windows 11

PoppyDisk requires Windows 11. It is not tested or supported on earlier versions.

The installed version does not match this guide

This guide describes the current release for download. The version PoppyDisk shows beside its name in the title bar is the one you have.

Download the current release again from poppydisk.com/download/windows and run it. There is no in-app updater.
Open PoppyDisk and compare the version in the title bar with the download's file name.

If a control the guide names is missing after that, write to support@poppydisk.com with the version from the title bar and the page you were following.

Still stuck

Write to support@poppydisk.com with the file name you downloaded, what Windows said, and the version in the title bar if PoppyDisk opens at all.